Quality Fuels and Service...Since 1882
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- Fuel Price Plan Overview
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- Fuel Price Plan FAQs
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FAQs
C.E. Kiff is here for all of your home comfort service needs. Please know that if you have a question, we are here for you and everyone in the Delhi, NY area.
- What kinds of oil heating systems are there?
Today’s versatile oil heat systems can heat with water, steam, or warm air. Additionally, a boiler can dispense hot air throughout the home by using hydro-air. Thus, any oil heat system is compatible with air conditioning. Oil heat is also a terrific option if you are interested in radiant heat. - Do I need a chimney for oil heating systems?Some new systems do not require chimneys, they vent directly. In fact, the newest trend is to put the boiler outside of your home or to combine a furnace and an air conditioner, and have that unit outside.
- How much heat does an oil burner make?The efficiency levels of new oil heat systems can exceed 95%. For every gallon of oil burned, 140,000 BTUs of energy are released.
- What is the difference between a furnace and a boiler?To heat the home, a furnace uses air and a boiler uses water. A furnace uses the flame from the oil burner to heat air which is distributed throughout the house. A boiler uses the flame to heat water that is either sent around the house in pipes to radiators or is sent to a fan coil unit that heats air.
- Where does heating oil come from?There are over 36 oil-producing countries. The US is not overly dependent on any one region for our supply. More than 40% of our crude oil comes from the USA. Canada, Mexico, Venezuela, and Saudi Arabia are our other main suppliers. The world’s total proven reserves of crude oil are about 10% higher than they were in 1980. We are finding oil faster than we are burning it. This makes oil a dependable heating fuel of choice.
- Why is heating oil red?After refining, No. 2 heating oil is the color of champagne. Regulations require that heating fuel be dyed red before it is sold. This is so the authorities can tell the difference between heating oil and on-road diesel fuel. The dye has no effect on the fuel and how it burns.
- How safe is heating with oil?Heating oil is safe. It takes an advanced, high-tech burner to ignite the oil. If you drop a match into heating oil, it will go out as if dropped into water. Heating oil must be vaporized before it will ignite or burn.
- How big are the heating appliances?New oil-fired heating boilers and furnaces are much smaller than older ones. The average boiler today is as big as a three-drawer filing cabinet. Furnaces are similarly sized.
- What is the average consumption of a household?The oil heating industry has made great progress with energy conservation. In 1978, the average American home burned 1,297 gallons per year. In 2005, the average number of gallons burned is 860. This is a 33.6% decrease per household! A new system offers exceptional efficiency – you could save up to 25% or more in heating and hot water costs.
- Should I be concerned about my oil tank?Tanks are an effective way to store oil and, with proper maintenance, can last virtually forever. You should not be concerned if you or your oil dealer is taking care of the tank. C.E. Kiff offers an Oil Tank Replacement Service as well as oil tank inspection with our services.
- What do you recommend consumers do to combat higher energy costs?Heating oil consumers should first talk with their heating oil retailer about oil heat programs, such as price caps and fixed price programs. They should also establish a budget plan with their retail dealer.The best strategy continues to be conservation. NORA has completed a 160-page training guide, “Efficient Oil Heat, An Energy Conservation Guide,” which is the foundation for the NORA Gold Certification. This program educates technicians on energy conservation strategies ranging from simple thermostat replacements to system redesign, including boiler replacements and how to analyze the energy savings for consumers. It also includes information on how to explain these energy improvements to the customer. Working with customers, oil heat dealers can help them cut energy costs by 20% to 25%.
Careful attention to energy conservation can cost-effectively be achieved by nearly all consumers. NORA estimates that the replacement of an older boiler that is burning 1,200 gallons of oil per year could save nearly a third of the oil consumed, bringing the usage down to the national average of 800 gallons per year. If the party was paying $2.50 per gallon, this would save nearly $1,000 per year. Another way of looking at it is to say that the boiler conversion essentially lowered the cost per gallon by 33 percent or to $1.65 per gallon.
Less expensive modifications, such as insulating pipes and ducts, can save 5% per year. Even a modest tune-up may save 3%. For a house using 1,000 gallons, these changes will pay for themselves in a short time.
- Where can homeowners go for help in paying their heating oil bills?Needy families and the elderly can apply for fuel assistance (Heating Energy Assistance Program – HEAP) through state agencies, such as the Department of Housing & Community Development.
- Does Kiff have different payment options?YES! Kiff is here to help you. Click here for all the different options we have for you.
- What is the reset button and why should I only press it once?Primary controls have a reset button. This button allows the homeowner to restart the burner should a problem cause the unit to shut down. For example, burners may need to be restarted after a power outage. Pushing the reset button should get the burner running, but if the safety switch shuts the burner down again, the homeowner should call for service.Homeowners should NEVER push the reset button more than once because it might cause excess oil to be pumped into the combustion chamber. This will result in a lengthy and costly repair.
Terms and Conditions
1. Under this agreement, C.E. Kiff Inc. will deliver the quantities of fuel at a price per gallon as agreed upon in the Fuel Price Plan within sign up dates and plan expiration date. Deliveries will be made only to that address, for that fuel type, and to that customer.
2. Customer agrees to automatic fuel delivery beginning at time of sign up. If fuel is delivered in excess of the Fuel Price Plan gallons, the additional gallons will be priced at the current retail price that day of delivery. Automatic delivery will continue after plan gallons are delivered until written delivery suspension notice from the customer is given to C.E. Kiff, Inc.
3. C.E. Kiff Inc. will be the customer’s exclusive fuel supplier during this plan. If at any time during the Fuel Price Plan C.E. Kiff Inc. is no longer the customer’s exclusive fuel supplier or the customer suspends automatic fuel delivery the Fuel Price Plan will be null and void and all Fuel Price Plan monies will be forfeited at that time and not available for refund or future use. Customer will be subject to an early termination fee based upon the contract amount.
4. If a credit balance exists after plan expiration date the credit balance will carry forward and remain as a dollar credit on the account. No refunds will be issued, credit balances may be for future purchases of fuels or services. CAP Price Prepay and CAP Price Budget Fuel Plan gallons will have an additional per gallon fee, non-refundable, due at signing. *Budget CAP price fee payments will be included in the monthly budget payment.
5. Payment for Fuel Price Plan must be made at the time of sign up in order to secure the quoted rates. *Budget Plans – First payment due at time of sign up. Monthly payments thereafter are due on or before the 15th of each month. If budget payment is not received by date due or monthly payments are not kept current, C.E. Kiff, Inc. reserves the right to terminate the customer’s Fuel Price Plan, suspend automatic fuel delivery, and any future fuel delivered will be billed at the current retail price. No refunds will be given.
6. If payment is not accompanied by a signed Fuel Price Plan, payment will serve as written consent to enroll customer in the apparent Fuel Price Plan that may have been verbally discussed between C.E. Kiff Inc. and customer.
7. C.E. Kiff Inc. reserves the right to cancel or adjust the price per gallon of any program to coincide with the date on which the payment/Fuel Price Plan is received if the quoted price is no longer available.
8. If a customer requests a delivery prior to the automatic delivery date scheduled by C.E. Kiff Inc., customer will be subject to certain delivery surcharges: $125.00 delivery charge if after normal business hours, $75.00 off-route delivery charge if during normal business hours, $25 delivery charge if delivery is less than 150 gallons (minimum delivery quantity). All surcharges are taxable.
9. ast due Balances must be paid in full prior to beginning a Fuel Price Plan.
10. Customer will hold C.E. Kiff Inc. harmless in the event property is damaged while making a delivery. In no way will C.E. Kiff Inc. be held responsible for damages directly or indirectly related to a fuel delivery being made, including but not limited to driveway / sidewalk damage, siding discoloration, landscaping. Customer understands that fuel storage tank and related piping and fittings are customer’s property and they are fully responsible for proper maintenance and / or replacement. Customer agrees C.E. Kiff Inc. will be held harmless in the event a fuel storage tank and or related piping and fittings fail and a fuel release occurs whether directly or indirectly as a result of a fuel delivery.
11. Customer understands that it is their responsibility to have driveway maintained so deliveries can occur at any given time. Tanks and related piping will be accessible for delivery at all times. C.E. Kiff Inc. reserves the right to deny delivery for any reason deemed unreasonable, unsafe or in violation to regulations relating to fuel delivery. Customer agrees to hold C.E. Kiff Inc. harmless in the event a delivery is not made due to such stated conditions or any reason deemed unsafe or an environmental hazard. C.E. Kiff Inc. will not be held responsible for any freeze up loss for any reason. C.E. Kiff Inc. reserves the right to cancel Fuel Price Plan with or without a refund in the event such conditions make it unsafe or impossible to deliver fuel.
12. This plan may be canceled by C.E. Kiff Inc. if C.E. Kiff Inc. is unable to perform this program due to events beyond its control including but not limited to acts of God, unusually severe weather conditions, war, acts of terrorism, riots, labor unrest or the failure of its suppliers to provide fuel at the program prices and or quantities. If this plan is canceled by C.E. Kiff Inc. due to events beyond its control, any credit balance may be refunded to customer and Fuel Price Plan will be cancelled.
13. Standard C.E. Kiff Inc. customer account terms, conditions, and policies also apply. 8.1.15 - Pricing Plans