If you have questions concerning C.E. Kiff’s fuel price plans, please use these helpful frequently asked questions to help you through. And don’t forget, we are happy to answer any additional questions for our customers in the Delhi, NY area, simply contact us!
Q. How do I sign up for a Fuel Price Plan?
A. To sign up, you need to fill out a Fuel Price Agreement Form and return it to C.E. Kiff promptly with payment. We accept check, cash, and credit card (we do not accept American Express).
Q. When is the latest that I can sign up for a fuel price plan?
A. Call For Pricing & Availability
Q. How long is my fuel price plan in effect?
A. Your fuel will be delivered to you at the plan price until your plan gallons are delivered in full or upon the expiration date of July 2016.
Q. If I have a credit balance on my account after July 2016, will I lose my money?
A. NO, YOU WILL NOT LOSE YOUR MONEY. Your credit balance will remain on your account for future fuel or service purchases.
Q. Will automatic fuel delivery stop when my fuel price plan gallons are used up?
A. No, automatic fuel delivery will continue unless you instruct C.E. Kiff, in writing, to suspend deliveries.
Q. If I use all of my fuel price plan gallons, what will the additional gallons price be?
A. After your fuel price plan gallons are used up, any additional gallons will be priced to you at the current market price on the day of delivery.
Q. How many gallons of fuel should I sign up for?
A. It is a good idea to sign up for at least as many gallons as you used the year before. You may want to increase that amount by 10% to cover a late spring delivery when the prices are usually the highest. In many cases, customers run out of their fuel price plans gallons at this time of year.
Q. Why do the cap Price Plans charge an additional cap fee?
A. The cap fee is a type of insurance premium that you pay so that you are not locked into a price. So, if the market price drops, your price per gallon will too. It also sets a cap (maximum) price that you will not pay over if the market price should rise. Standard Fixed Price Plans do not have this added feature and, therefore, do not have the additional fees or the ability to float with the market prices.
Q. To buy my fuel from C.E. Kiff, do I have to sign up for a fuel price plan?
A. No, you do not have to sign up for a fuel price plan to buy your fuel from us. We deliver fuel year-round to customers at that day’s market price. We offer fuel price plans as an option so that you can know the price that you will pay in order to heat your home for the coming winter.
1. Under this agreement, C.E. Kiff Inc. will deliver the quantities of fuel at a price per gallon as agreed upon in the Fuel Price Plan within sign up dates and plan expiration date. Deliveries will be made only to that address, for that fuel type, and to that customer.
2. Customer agrees to automatic fuel delivery beginning at time of sign up. If fuel is delivered in excess of the Fuel Price Plan gallons, the additional gallons will be priced at the current retail price that day of delivery. Automatic delivery will continue after plan gallons are delivered until written delivery suspension notice from the customer is given to C.E. Kiff, Inc.
3. C.E. Kiff Inc. will be the customer’s exclusive fuel supplier during this plan. If at any time during the Fuel Price Plan C.E. Kiff Inc. is no longer the customer’s exclusive fuel supplier or the customer suspends automatic fuel delivery the Fuel Price Plan will be null and void and all Fuel Price Plan monies will be forfeited at that time and not available for refund or future use. Customer will be subject to an early termination fee based upon the contract amount.
4. If a credit balance exists after plan expiration date the credit balance will carry forward and remain as a dollar credit on the account. No refunds will be issued, credit balances may be for future purchases of fuels or services. CAP Price Prepay and CAP Price Budget Fuel Plan gallons will have an additional per gallon fee, non-refundable, due at signing. *Budget CAP price fee payments will be included in the monthly budget payment.
5. Payment for Fuel Price Plan must be made at the time of sign up in order to secure the quoted rates. *Budget Plans – First payment due at time of sign up. Monthly payments thereafter are due on or before the 15th of each month. If budget payment is not received by date due or monthly payments are not kept current, C.E. Kiff, Inc. reserves the right to terminate the customer’s Fuel Price Plan, suspend automatic fuel delivery, and any future fuel delivered will be billed at the current retail price. No refunds will be given.
6. If payment is not accompanied by a signed Fuel Price Plan, payment will serve as written consent to enroll customer in the apparent Fuel Price Plan that may have been verbally discussed between C.E. Kiff Inc. and customer.
7. C.E. Kiff Inc. reserves the right to cancel or adjust the price per gallon of any program to coincide with the date on which the payment/Fuel Price Plan is received if the quoted price is no longer available.
8. If a customer requests a delivery prior to the automatic delivery date scheduled by C.E. Kiff Inc., customer will be subject to certain delivery surcharges: $125.00 delivery charge if after normal business hours, $75.00 off-route delivery charge if during normal business hours, $25 delivery charge if delivery is less than 150 gallons (minimum delivery quantity). All surcharges are taxable.
9. ast due Balances must be paid in full prior to beginning a Fuel Price Plan.
10. Customer will hold C.E. Kiff Inc. harmless in the event property is damaged while making a delivery. In no way will C.E. Kiff Inc. be held responsible for damages directly or indirectly related to a fuel delivery being made, including but not limited to driveway / sidewalk damage, siding discoloration, landscaping. Customer understands that fuel storage tank and related piping and fittings are customer’s property and they are fully responsible for proper maintenance and / or replacement. Customer agrees C.E. Kiff Inc. will be held harmless in the event a fuel storage tank and or related piping and fittings fail and a fuel release occurs whether directly or indirectly as a result of a fuel delivery.
11. Customer understands that it is their responsibility to have driveway maintained so deliveries can occur at any given time. Tanks and related piping will be accessible for delivery at all times. C.E. Kiff Inc. reserves the right to deny delivery for any reason deemed unreasonable, unsafe or in violation to regulations relating to fuel delivery. Customer agrees to hold C.E. Kiff Inc. harmless in the event a delivery is not made due to such stated conditions or any reason deemed unsafe or an environmental hazard. C.E. Kiff Inc. will not be held responsible for any freeze up loss for any reason. C.E. Kiff Inc. reserves the right to cancel Fuel Price Plan with or without a refund in the event such conditions make it unsafe or impossible to deliver fuel.
12. This plan may be canceled by C.E. Kiff Inc. if C.E. Kiff Inc. is unable to perform this program due to events beyond its control including but not limited to acts of God, unusually severe weather conditions, war, acts of terrorism, riots, labor unrest or the failure of its suppliers to provide fuel at the program prices and or quantities. If this plan is canceled by C.E. Kiff Inc. due to events beyond its control, any credit balance may be refunded to customer and Fuel Price Plan will be cancelled.
13. Standard C.E. Kiff Inc. customer account terms, conditions, and policies also apply. 8.1.15